FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR STYLE?
Tiny Portraits are NOT a photo-realistic representation of the subject, but a fun, imperfect, stylized, illustrative portrait. Kindly note the different styles and be sure to place your order correctly – once I have started with your order, styles cannot be changed.
WHAT ARTWORK OPTIONS DO YOU OFFER?
I offer two different options: a physical WATERCOLOUR illustration or a DIGITAL illustration.
All WATERCOLOUR ILLUSTRATIONS will be hand-painted in professional watercolour on professional watercolour paper on either an A4 (approx 20x30cm) or A5 (approx 15x20cm) paper size. The artwork is slightly smaller for artistic effect. The artwork is sold UNFRAMED. All DIGITAL ILLUSTRATIONS are digitally painted, by hand, in a watercolour style on my iPad. The Client receives a DIGITAL COPY ONLY, JPEG format and printable up to A3 size. No physical product. This is custom artwork. No refunds are available for custom artwork. It is the Client’s responsibility to ensure that he or she orders the correct product style and size and provides the Artist with correct detail, sufficient good quality reference photographs for the Artist to use as reference. (I will ask if I am unsure, but please be specific when providing detail.)
HOW DO I PLACE AN ORDER:
- PLEASE READ THE FAQ PAGE (THIS PAGE YOU ARE ON) IN FULL.
- View the Price List (You can click HERE)
- Complete the Order Form (Click HERE to complete the Order Form)
- You will be emailed an estimate/invoice AND the Commission Agreement within 48 working hours of receipt of the Order Form.
- Complete and Sign the Commission Agreement.
- Make payment.
- Taaadaa! You are on the commission list!
HOW DO I PAY?
You can choose to pay via EFT (banking details will follow) OR Online via PayFast (a payment link will be sent to you.)
WHEN DO I PAY?
Once you have received the invoice/estimate, your spot on the commission list will TEMPORARILY be reserved for THREE (3) days in order to give you time to make payment. If the Client has not confirmed the order with payment within the three (3) day period, the order will automatically be cancelled. NO EXCEPTIONS.
For orders less than R1200, full payment is required to confirm your order. The Client will only be put on the commission list upon receipt of the payment. No exceptions.
If a Client’s Order exceeds R1200 the Client can enter into a payment arrangement. A 50% non-refundable deposit is required to confirm your spot on the commission list, the balance is due when the Client reaches the top of the commission list BEFORE the Artist is to start with the order. Once the Client is notified that they have reached the top of the commission list, payment is due within 48 hours. No exceptions. If the Client fails to make payment within 48 hours, they will be moved to the bottom of the commission list. If the Client fails to make payment once they reach the top of the Commission list for the second time, their order will be canceled and they will forfeit the deposit. The Client will only be put on the commission list upon receipt of the deposit. No exceptions. ONLY available to Clients paying via EFT.
WHEN DO I GET MY ORDER?
The lead time on your order is 3 to 4 weeks from receipt of payment. Framing requires an additional 2 weeks. The above-mentioned EXCLUDE time allocated for Courier Delivery – which can be an additional 2 to 5 working days depending on where you are based within SA. (International delivery times depend on various factors.)
I NEED MY ORDER SOONER THAN 3 TO 4 WEEKS, WHAT NOW?
A RUSH-FEE, 25% of the invoice total, will be added to your invoice if you need to be ‘squeezed in’ to receive your order earlier as I must put my entire commission list on hold to accommodate you. Please discuss this with me BEFORE confirming your order – I would love to help, but unfortunately, it is NOT always possible. Framing cannot be rushed. (The RUSH-FEE will also apply if you need to rush your order, after booking while the order is already in progress.)
CAN YOU COURIER?
Yes, courier delivery within the borders of South Africa cost R120. You can choose to insure your parcel at an additional fee against theft or damage too. International courier delivery needs to be quoted. All courier charges are for the Client’s account.
Parcels can be collected from my studio in Nigel, East Rand too. (Strictly by appointment during office hours.)
COPYRIGHT AND HOW DOES IT AFFECT ME?
The artist, Celia van Niekerk, retains all copyright of the finished artwork. The finished artwork may be used by the client (you) for display and personal enjoyment only. No prints or copies shall be made, or profit gained in any way, from the finished artwork by the Client (you), without the express written permission of the artist (Celia van Niekerk). The artist retains the right to use the image for advertising artistic services, through printed adverts (e.g. flyers, portfolio books) and digital media or social media (e.g. Facebook, Instagram, Website, etc.) The Client is not permitted to make any changes to the original artwork, e.g. drawing or painting on the artwork. Digital artwork can be used for personal use only and not for reselling purposes. When posting artwork on Social Media, the Client is obligated to tag or mention the Artist.
HOW MANY PHOTOGRAPHS DO YOU REQUIRE?
When uploading photographs, please upload ONE PHOTO only. If you do not have one photo of all the subjects, please upload ONE PHOTO of each person only. (Please do not upload more than requested. If I require more photographs, I will contact you.)
WHAT TYPE OF PHOTOGRAPHS DO YOU REQUIRE?
I require a good photograph as I can only illustrate what I can see in an image. A High-resolution photograph will work best as I can zoom in to see detail. Screenshots, photos downloaded from Facebook or Whatsapp are not always ideal and recommended, it is however still do-able if it is the only photo you have.
The photo should clearly show the eye colour and hair colour of each person.
CAN YOU COMBINE PHOTOGRAPHS?
If you do not have one photo of all the subjects, please upload ONE PHOTO of each person only.
All the subjects should be in the desired poses.
MY PHOTOS DO NOT COMPLY TO THE ABOVE MENTIONED, WHAT NOW?
I know that sometimes the photo options might be limited, e.g. if you want a surprise gift made or a commemorative portrait of a deceased pet.
If your photos do not comply with the above, do not stress! Please email me the best quality photographs that you do have (before placing your order) and we will discuss the options from there.
Do not hesitate to contact me if you require any additional info – I am happy to assist!
Looking forward to working with you!