Online Store FAQ's

What payment methods are available in the online store?

I accept card and credit card payments via PayFast as well as EFT Payments.

What is the lead and delivery time on products?

All products (canvas prints, decor products and greeting cards) are manufactured to order. 

 

Lead times:

Lead times per item are listed on each DECOR PRODUCT page for your reference – on average the lead time is 10 to 15 working days from receipt of payment for all Canvas Prints, Decor Products and Greeting Cards. 

ORIGINAL ART pieces are in stock and will be ready to ship within 3 working days to allow for the delicate packaging process.

If you place an order for an original art piece and home decor in one order; the LONGEST LEAD TIME would apply.

Courier Delivery Time Frame:

  • Gauteng courier time is approximately 1 – 3 working days. 
  • Other areas take approximately 3 – 4 working days,

Once your parcel has been shipped, you will receive the tracking detail via email.

Courier times should be used as an estimated guide and begin from the date of dispatch. Celia van Niekerk Fine Art cannot be held responsible for any delays caused by the courier companies

PLEASE NOTE: Working Days EXCLUDE Saturdays, Sundays and Public Holidays.

 

What are the Courier Charges?

SOUTH AFRICAN SHIPPING:

Your order will be delivered straight to your door by one of our courier partners. 

Courier fees are as follows:

  • R150 per parcel for all CANVAS PRINTS & HOME DECOR orders under R4500
  • FREE SHIPPING within South Africa for all CANVAS PRINTS & HOME DECOR orders over R4500!
  • R300 per parcel for all ORIGINAL PAINTINGS
  • Collection in Nigel, East Rand FREE of charge. Strictly by appointment Monday to Friday 9am to 4pm. (You will be notified once your order is ready for collection.)

 

Colour & Design Disclaimer:

 While I do my best to make sure the photos on this website are as accurate as possible, viewing them on an electronic display can not compare to seeing the works in person. 

Actual colours may vary. This is since every computer monitor, phone or tablet screen has a different capability to display colours and that everyone sees these colours differently. 

I cannot guarantee that the colour you see accurately portrays the true colour of the product. Colours on website photos and digital mockups might differ from the actual printed product as screen resolutions affect how the colours appear on different monitors and mobile devices. Different types of fabrics also have a different effect on how the colours print. The placement of the design will vary slightly between the different sized cushions and blankets too. No returns will be made where colours on finished products or printed fabric are not exactly the same as on our website. Returns excepted for faulty products or incorrect orders (e.g. incorrect size or design received) only.

Thank you for understanding. 

If you require any additional information or would like to proceed with your order.
CONTACT CELIA