STORYBOOK CHARACTER DIGITAL ILLUSTRATIONS FAQ's
What does it mean to Commission a Portrait Illustration?
A client commissions a portrait when placing an order for a custom piece of art aka Portrait Illustration.
What is your style?
Digital, Storybook Illustrations are NOT a photo-realistic representation of the subject, but a fun, imperfect, stylized, illustrative portrait. The Artist will use her own discretion in designing the illustration in terms of posing, grouping the characters, etc.
How do I place an order?
PLEASE READ THIS FAQ PAGE IN FULL.
Purchase your Illustration Online (SHOP.)
*Be sure to read the Commission T&C
Upload Your Photos during Checkout
Taaadaa! You are on the commission list!
What is your payment terms?
Full payment is required to reserve your spot on the Commission List.
Do you accept Credit Card payments?
Yes, Credit Card payments can be arranged through PayFast’s secure payment portal.
I need the illustration urgently, how soon can you help me?
The lead time on your order is 3 weeks from receipt of payment and the uploaded photographs. Printed products ordered requires an additional 2 to 3 weeks. The above-mentioned EXCLUDE time allocated for Courier Delivery – which can be an additional 2 to 5 working days depending on where you are based within SA. (International delivery times depend on various factors.)
If you need the illustration sooner than 3 weeks, please contact the Artist BEFORE placing your order to discuss the possibility. This can however NOT be guaranteed.
Please note: if you need to be ‘squeezed in’ to receive your order earlier as I must put my entire commission list on hold to accommodate you. Therefore a RUSH-FEE will apply if you need to rush your order.
Do you sell gift vouchers?
Yes, Gift Vouchers are available for purchase. Full payment is required on all Gift Vouchers. I can either email a Gift Voucher to you or sent you a physical Gift Voucher (courier delivery fees would apply).
My Gift Vouchers are valid for 12 months from the date of purchase.
Do you accept international commissions?
YES, most definitely!
Worldwide shipping is available! International shipping needs to be quoted.
What type of photos and how many photos do you require?
The Client must provide GOOD QUALITY reference photographs showing accurate skin, hair and eye colour.
Please send no more than 2 photographs per subject.
You can either upload your photographs during the checkout process OR upload it to a service such as wetransfer.com or similar and the link for download should be emailed to firstname.lastname@example.org.
Copyright and how does it affect me?
The artist, Celia van Niekerk, retains all copyright of the finished artwork. The finished artwork may be used by the client (you) for display and personal enjoyment only. No prints or copies shall be made, or profit gained in any way, from the finished artwork by the Client (you), without the express written permission of the artist (Celia van Niekerk). The artist retains the right to use the image for advertising artistic services, through printed adverts (e.g. flyers, portfolio books) and digital media or social media (e.g. Facebook, Instagram, Website, etc.) The Client is not permitted to make any changes to the original artwork, e.g. drawing or painting on the artwork. Digital artwork can be used for personal use only and not for reselling purposes. When posting artwork on Social Media, the Client is obligated to tag or mention the Artist.
Original artwork is licenced and not to be reproduced, reprinted, resold or used commercially by the Client. Digital artwork can be used for personal use only and not for reselling purposes. In other words, the Client is NOT allowed to use the artwork on his/her own products or merchandise for reselling.
How can I obtain your Price List?
No Price List is required, you SHOP online!